Frequently asked questions

Filling vacancies depends entirely on the local markets and are often affected by seasonal trends. We do our best to offset any slow periods by diversifying our marketing.

As per the Residential Tenancy Act of British Columbia, a landlord can ask for one half month’s rent for security deposit and one half month’s rent for a pet deposit.

You do not have to allow pets. Guide and service dogs are not considered pets and are legally allowed to live in rental properties.

Tenants first submit their application online or we can provide a printed copy. We will verify all information provided on the application including: income, past rental history (if applicable) and credit rating. Once the application is approved, we will schedule viewings of appropriate properties with the tenant.

Thourough property inspections are done on tenant move in and move out. We are constantly available for the tenants to communicate any issues with the property and are swift to respond with repair. Yearly inspections are mandatory with the option to increase the frequency as requested by the owner. The typical choices are semi-annual or quaterly depending on the owner requirements. All of our inspections are documented and a repair list is created and approved by the owner.  All documentation is available on the owner portal of our website.

There are a number of reasons to evict a tenant and we do our best to maintain a respectful manner with the tenant and follow strict policies and process for the eviction type.

Our staff are available for after-hours emergency calls. We will then dispatch the appropriate vendor (plumber, restorations company etc.).

We perform a thorough conditional move-out inspection. Because our move-in inspection is very thorough we have many photos to compare the conditional of the home to from move-in to move-out. Normal wear and tear is allowable. Izon Realty finds regular periodic inspections help to mitigate a lot of damage at move-out inspection.

The tenant signs a lease agreement (RTB1), move-in inspection (RTB27) and an addendum.

Please pay close attention to the first page of your tenancy agreement that is titled “Rental Period and Terms of Tenancy”:

Fixed Term to Month-to-Month: Your fixed term end date is the date at which you are expected to reside in the property. You are liable for the rent in the property until this end date. After the fixed term end date the tenancy will revert to month-to-month. Once the tenancy reverts to month-to-month at least one month’s notice is required if you are vacating the property. The tenancy applies to the property, therefore, if the property sells during your tenancy, you do not have to move before the end of the fixed term. If the tenancy is in a month-to-month situation you can be given two month’s notice and one month free rent if the landlord or purchaser wishes to occupy the property.

Fixed Term Must Vacate: This tenancy means you must vacate at the end of the fixed term date. The property owner or a close family member will be moving into the property.

Month-to-Month: The tenancy is on a month-to-month basis and there is no fixed term end date. You are expected to give one month’s notice that you will be vacating. If the landlord or a buyer wishes to move-in you will be given two month’s notice and one month’s free rent.

Izon Realty advises you to obtain independent legal advice to review the tenancy documents.

As per the Residential Tenancy Act a security deposit can be one-half month’s rent. A pet deposit, if pets are allowed, is also one-half month’s rent

The report is completed with your property manager at the start of tenancy. We record all of the pre-existing damage before you move into the property, so you are not penalized for that damage at the end of tenancy. Your property manager will email you the inspection report, for your records.

A landlord can only increase rent one time per year. The Government of British Columbia issues the allowable percentage amount. You must be given three whole month’s notice of the rental increase.

Yes, Izon Realty will inspect as often as directed by the owner based on specific concerns or requirements - and a minimum of once per year.

Please visit the “Tenant Portal” link on this website for complete access to the tenant tools, including repair requests.

You must have your landlord’s permission to sublet. Subletting is permitted with owner approval.

The tenant must provide Izon with 30 days written notice to vacate.

Before the inspection, please ensure:

All personal belonging, pet waste and trash must be removed from the property. The property must be professionally cleaned (or equivalent) according to the Izon cleaning check list. Any damaged caused by the tenant must be repaired by an approved professional before the end of tenancy and the move-out inspection.

The property must be in ‘rent-ready’ condition for the move-out inspection. Delays caused by the tenant’s failure to have the property in acceptable condition will result in added expenses against the tenant’s security deposit.